Shipping Instructions
When sending your hard disk drive to ReMac for recovery of data it is important to ensure that the device reaches us in the best possible condition. ReMac Data Recovery recommend only using a secure, trackable courier service.
ReMac can also arrange for a courier on your behalf with collections the very same day throughout the UK. For further information contact us on 0845 224 1592.
In addition to using the right courier service care must also be taken when packaging the device. We recommend the following:
If at all possible, remove the media from the computer. Get expert help if necessary. Send us just the hard drive(s), tape(s), floppy, jaz, zip, optical, flashcard, microdrive etc..
Remove all cables, mountings and brackets
Do not supply power leads or USB/FireWire cables
Use the original shipping materials, if you still have them. If not, they are relatively easy to replicate, see below:
Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 1 Kilo drive.
Where available try to put the hard drive in anti-static packaging. Standard kitchen foil can be used if nothing else is available to you.
Wrap the static protected device in plenty of bubble wrap or packaging foam. Tape this material around the device to protect against any knocks or drops in transit.
ReMac do not recommend the use of loose foam packaging, foam flumps/peanuts, newspaper or other loose items as these do not protect a heavy device such as a hard disk drive well.
Use a sealed, corrugated cardboard box for the exterior packaging.
For further information about shipping your hard disk do not hesitate to contact us. Alternatively call: 0845 224 1592